Service Canada: Difference between revisions
Created page with "'''Service Canada''' is the Government of Canada’s front-door service network, delivering benefits and programs online, by phone, and in person at Service Canada Centres. Operated by Employment and Social Development Canada (ESDC), it helps people access essential services such as Social Insurance Numbers, Employment Insurance, Canada Pension Plan and Old Age Security benefits, and passports (with Immigration, Refugees and Citizenship Canada). __TOC__ <div st..." |
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Latest revision as of 19:16, 9 November 2025
Service Canada is the Government of Canada’s front-door service network, delivering benefits and programs online, by phone, and in person at Service Canada Centres. Operated by Employment and Social Development Canada (ESDC), it helps people access essential services such as Social Insurance Numbers, Employment Insurance, Canada Pension Plan and Old Age Security benefits, and passports (with Immigration, Refugees and Citizenship Canada).
| Type | Service delivery network within Employment and Social Development Canada |
|---|---|
| Channels | Online portals, call centres, Service Canada Centres (urban, rural, and remote/outreach sites) |
| Core services (examples) | Social Insurance Number (SIN) • Employment Insurance (EI) • Canada Pension Plan (CPP) • Old Age Security/Guaranteed Income Supplement (OAS/GIS) • Records of Employment (ROE) • Passports (front-end intake with IRCC) |
| Flagship online tools | My Service Canada Account (MSCA) • EI/CPP/OAS self-serve • Benefits finder |
| Official site | canada.ca/service-canada |
What Service Canada delivers
- Identity & credentials: Issue and update the Social Insurance Number (SIN); guidance on protecting the SIN.
- Income supports: Intake and client service for Employment Insurance (EI); retirement, disability, and survivor benefits under the Canada Pension Plan (CPP); Old Age Security (OAS) and the Guaranteed Income Supplement (GIS).
- Passports: Front-end intake, appointments, and pick-up at designated sites, in partnership with Immigration, Refugees and Citizenship Canada (IRCC).
- Records of Employment (ROE): Employer support and ROE Web services.
- Other services & referrals: Social program attestations, proof-of-status letters, community outreach clinics, and referrals to partner programs (e.g., Job Bank, skills and training programs managed by ESDC or provinces/territories).
Accessing services
- Online: Through My Service Canada Account (MSCA) using a GCKey or Sign-In Partner; features include application status, direct deposit, change of address, and correspondence.
- In person: Service Canada Centres provide walk-in and appointment-based service; mobile/outreach teams visit smaller communities.
- By phone: Specialized call centres handle EI, CPP/OAS, passports, and general enquiries.
Identification, privacy, and security
Applicants must provide acceptable identification (original documents for certain services). Service Canada uses secure systems, two-factor sign-in for online accounts, and privacy protections. Clients should safeguard SINs, check account notifications, and report suspected fraud.
Accessibility and languages
Services are available in English and French; many centres provide accessible counters, interpretation supports, and accommodations. Online content follows accessibility standards.
See also
- Immigration, Refugees and Citizenship Canada • Employment and Social Development Canada • Canada Revenue Agency
- Economy of Canada • Public safety in Canada
External links (official)
- Service Canada — Home & locations: https://www.canada.ca/en/employment-social-development/corporate/portfolio/service-canada.html
- My Service Canada Account (MSCA): https://www.canada.ca/service-canada